Privacy Policy
Hycomax collects only the information needed to process, deliver and support your order, and never sees or stores your card details.
What we collect
| Information | Why we collect it |
|---|---|
| Name, phone number, email address | To confirm your order and contact you about delivery, installation and support |
| Delivery and billing address | To deliver and install your order |
| Order details (items, amounts, dates) | To fulfil your order, provide warranty service and keep business records |
| Payment result from Bank of Maldives (approved or declined, transaction reference) | To confirm your payment and handle refunds |
| Technical data (IP address, browser type, cookies) | To run the website securely and keep your cart working |
We do not collect or store your card number, expiry date or security code.
How we use and share it
We use your information only to process your order, deliver and install it, provide warranty and after-sales service, and meet our legal and accounting obligations. We share it only with:
- Bank of Maldives, to process your payment
- Our own delivery and technical staff, to deliver and install your order
- Authorities, where the law requires it
We do not sell your information or share it for marketing by others.
How we protect it
- The whole website uses HTTPS encryption.
- Only authorised Hycomax staff can access order and customer information, through individual accounts.
- Our systems are kept up to date and access is reviewed regularly.
How long we keep it
We keep order records for [5] years for warranty, service and accounting purposes, then delete them.
Your choices
You can ask us to see, correct or delete the personal information we hold about you, by contacting [email]. We may need to keep some records where the law requires it.
Payment security
Card payments on hycomax.com are processed by Bank of Maldives through BML Connect.
- When you pay, you are taken to Bank of Maldives’ secure payment page. Your card details are entered there, not on our website.
- Card details are sent over an encrypted connection directly to Bank of Maldives and are never seen, transmitted through or stored by Hycomax.
- Your bank may ask you to verify the payment, for example with a one-time code (3-D Secure).
- We receive only the payment result and a transaction reference, which we use to confirm your order.
We recommend that you keep a copy of your order confirmation and transaction record.
Contact
For privacy questions, contact info@hycomax.com or +960 3300 421.
Last updated: 01/10/2026