Refund, Returns and Cancellation Policy
All sales are final. We do not offer refunds, returns or exchanges, except for items that are faulty. Please check that an item is right for you before you buy. If you are unsure whether a consumable, part or accessory fits your machine, contact us before ordering.
Faulty items
An item is faulty if it does not work as described or has a manufacturing defect when it arrives or is installed.
- Report the fault within 7 days of delivery or installation, by email to info@hycomax.com or by phone on +960 3300 421. Include your order number, a description of the problem and, where possible, photos.
- We may ask to inspect the item, or send a technician to check it.
- If we confirm the fault, we will repair or replace the item. If repair or replacement is not possible, we will refund the amount you paid for that item.
Faults that appear after this period on machines under warranty are handled under the warranty in our Terms and Conditions.
What is not treated as faulty
- Damage caused by misuse, accidents, incorrect installation by someone other than Hycomax, or unauthorised repairs
- Normal wear, or consumables used up in normal use
- Items bought by mistake, or that you no longer need
- Consumables that have been opened or used, unless they were defective when opened
Cancelling an order
You can cancel an order free of charge before it is dispatched, by contacting us. We will refund the full amount to your card. Once dispatched, an order cannot be cancelled.
Orders cannot be cancelled once payment is made.
How refunds are paid
Approved refunds are paid back to the card used for the purchase, through Bank of Maldives. Refunds usually appear within 7–14 working days, depending on your card issuer. We do not refund in cash.
This policy does not affect your rights under Maldivian consumer protection law.